Please refer to the answers below to some of the most popular questions we receive about greeting our veterans at Dulles.
If you don’t find your answer here, please contact us.
I would like to bring my children to greet the veterans. How old are the greeters?
– We have greeters that are all ages! Our veterans LOVE to meet children, babies, teenagers, groups, adults, ANYONE! Some things to consider for small children –
- Are they able to wait for long periods of time? Sometimes we have delays in the airport that are out of our control
- Do they enjoy shaking hands, having someone shake their hand or hug them, or talking to older people?
Do I need an ID for my child if I would like to greet INSIDE of security (getting a gate pass)?
– No, you do not need an ID for any child under the age of 18 in order to get a gate pass. However, please make sure that you sign each child up on the schedule page for the flight you wish to greet on the inside greeting link. You will need to provide their DOB when doing so.
I’ve signed up to greet a flight, now what?
- You will see a confirmation screen that tells you that you have signed up
- **New for 2019** You will receive a confirmation email as well
- We send out more information regarding parking, where to meet, specific flight information, etc. about 48-36 hours before the flight is scheduled to arrive. We also include the departure information in this email because many of our volunteers want to be able to come back to send the flight off as well.
**Please check your information before sending it. There have been mistakes made on names and/or emails, and we cannot be responsible if the email information is entered wrong and therefore you do not receive information about the flight**
What if I sign up for a flight but I cannot make it?
-We understand that schedules change. If you have signed up for a flight and you cannot make it, if you can let us know we appreciate it, especially if you have signed up for a GAP because that lets us open that space for someone else.
Inside Greeting/Outside Greeting
Inside greeting means you request a Gate Pass (GAP) from the airline by submitting your information on our website, and then when you arrive at the airport 90 minutes prior to the flight’s arrival, you are able to go through security to the gate to greet the flight when they deplane. You are required to follow TSA regulations, and you will be screened before you can go through.
Outside greeting means you must submit your information on our website and arrive at the airport approximately 30 minutes prior to the flight’s arrival. You will remain outside of TSA in the main passenger terminal and greet the veterans when they come into the main concourse.
**I don’t see a place to sign up for inside greetings for this flight – how do I get a gate pass?**
-Gate passes are only available for certain flights. It depends on whether the airline is a private charter or a commercial airliner, and that is left to the discretion of each individual hub. If there is an opportunity for gate passes (GAPS) then there will be two links for sign up at arrival and two at departure. One link is to greet inside security, one is for greeting outside of security.
**NOTE – as a volunteer myself, as well as reports from other volunteers, there is no “better” place to greet. There are advantages to both, such as getting to spend more time with the veterans outside of security, or being at the gate when they first deplane. If you are unable to sign up for an inside greeting for a flight you want, I will happily reassure you that greeting outside of security is just as, if not more rewarding for both you and our veterans. :)**
Do I need to have an ID for my child for an inside greeting?
– No, you do not need to have an ID for any child under 18. Please see the comments under children above.